Shipping & Returns

Since BARK AND STUFF is a specialty store all items are made to order. Your merchandise will be shipped within 4-7 business days of receiving your order. Additional shipping time will be determined by the selected shipping method. If you need your items sooner, we will do our best to accommodate you. Once your order has been shipped, you will receive an email with the package tracking information.

Shipping International Customers

We ship internationally for the convenience of our global customers. However, please be aware that shipping time frames offered don't always include customs and every country is different. Although the US Postal Service offers an estimated time frame, it doesn't always mean it will be applicable as they can not control customs. In addition, First Class and Priority Mail are not trackable online. For instance, Canada can take up to 3 - 4 weeks with First Class (standard) USPS due to customs. Also Please be aware International customers are responsible for any Customs,Import taxes, or additional delivery fees charged by local carriers for final delivery. We have no way of knowing if or when theses fees may be applicable so please check your respective countries rules and regulations regarding purchases from non EU countries.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee. If you are not completely satisfied with the merchandise you receive from us for any reason, just send your item back to us within 30-days from receiving your order along with a copy of your packing slip. Please keep in mind that returned personalized items will be charged a 10% restocking fee.. We encourage you to double measure your dog if you would like the embroidery option.

If you wish to make an exchange for a different size or item, place another order for the correct item and it will be shipped to you within 1-3 business days. Send the resalable and unused item you wish to exchange back to us within 30 days along with a copy of the packing slip. No postage will be refunded. Your refund will be credited within 15 days of receiving your return.

No returns or exchanges will be accepted after 30 days. Shipping is nonrefundable. Items personalized with names will be charged a 10% restocking fee if returned. All returned items must be in resalable condition. Items showing any signs of use, wear or damage will not be replaced. We do not guarantee against chewing, scratching, excessive tugging/pulling, etc. Do not pack your return using newsprint.

Bark and Stuff
9108 Ripley St
Ft Worth, TX 76244
(817) 601-7387

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